[30993] in North American Network Operators' Group
Re: Ameritech Service Quality Report
daemon@ATHENA.MIT.EDU (Nathan Stratton)
Mon Sep 4 14:33:37 2000
Date: Mon, 4 Sep 2000 13:30:11 -0400 (EDT)
From: Nathan Stratton <nathan@robotics.net>
To: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
Cc: Brett Frankenberger <rbf@rbfnet.com>, nanog@merit.edu
In-Reply-To: <39B3D305.4E3A37E6@NorthShoreTechnologies.net>
Message-ID: <Pine.LNX.4.21.0009041325030.7930-100000@skipper.robotics.net>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Errors-To: owner-nanog-outgoing@merit.edu
On Mon, 4 Sep 2000, Steve Sobol wrote:
> Irrelevant. Ameritech is getting spanked for not crediting customers
> who have had outages; the cost of the SLA doesn't matter.
Yes, but you need to have systems in place to get your credit. I.E. Covad
is outside their SLA with us everyday, but they don't have systems in
place to credit us. It cost us more time and money to fight with them over
the money then it is worth.
><>
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--
Nathan Stratton CTO, Exario Networks, Inc.
nathan@robotics.net nathan@exario.net
http://www.robotics.net http://www.exario.net
