[30967] in North American Network Operators' Group
Ameritech Service Quality Report
daemon@ATHENA.MIT.EDU (Sean Donelan)
Sun Sep 3 04:33:33 2000
Date: 3 Sep 2000 01:30:18 -0700
Message-ID: <20000903083018.18939.cpmta@c004.sfo.cp.net>
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To: nanog@merit.edu
From: Sean Donelan <sean@donelan.com>
Errors-To: owner-nanog-outgoing@merit.edu
The Michigan Public Service Commission has launched an investigation
into Ameritech's service quality. According to Ameritech, in August
the estimated average repair time will be 115 hours (almost 5 days).
Significantly up over previous years' average repair times of about
a day (25-28 hours).
http://www.cis.state.mi.us/mpsc/comm/ameritech.htm
What I find interesting isn't Ameritech's long repair times, but how
do providers promise 4 hour repair times when the dominant local loop
provider takes over a day to fix something on a good day.
