[30992] in North American Network Operators' Group
Re: Ameritech Service Quality Report
daemon@ATHENA.MIT.EDU (Steve Sobol)
Mon Sep 4 12:49:40 2000
Message-ID: <39B3D305.4E3A37E6@NorthShoreTechnologies.net>
Date: Mon, 04 Sep 2000 12:51:17 -0400
From: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
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To: Brett Frankenberger <rbf@rbfnet.com>
Cc: nanog@merit.edu
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Brett Frankenberger wrote:
> Ask for an SLA that pays you, say, $100,000 if they miss the mark. You
> won't get it, because know they're going to miss the mark. They can
> afford to do so, as long as they don't miss it often, and they keep the
> costs of missing it low enough.
Irrelevant. Ameritech is getting spanked for not crediting customers
who have had outages; the cost of the SLA doesn't matter.
--
North Shore Technologies, Cleveland, OH
http://NorthShoreTechnologies.net
Steve Sobol, BOFH - President, Chief Website Architect and Janitor
Linux Instructor, PC/LAN Program, Natl. Institute of Technology, Akron,
OH
sjsobol@NorthShoreTechnologies.net - 888.480.4NET - 216.619.2NET
