[29063] in North American Network Operators' Group
RE: Interesting DSL anecdote.
daemon@ATHENA.MIT.EDU (Vadim Antonov)
Wed Jun 7 19:30:12 2000
Date: Wed, 7 Jun 2000 16:28:08 -0700
From: Vadim Antonov <avg@kotovnik.com>
Message-Id: <200006072328.QAA28322@kitty.kotovnik.com>
To: Michael.Medwid@ariba.com, nanog@merit.edu,
sjsobol@NorthShoreTechnologies.net
Errors-To: owner-nanog-outgoing@merit.edu
To be fair to Concentric, they do return calls, and getting
to a live person is not that complicated.
Co-ordination with local carriers is an entirely different
story...
--vadim
From: Michael Medwid <Michael.Medwid@ariba.com>
To: "'Steve Sobol'" <sjsobol@NorthShoreTechnologies.net>, nanog@merit.edu
Subject: RE: Interesting DSL anecdote.
Date: Wed, 7 Jun 2000 15:57:14 -0700
MIME-Version: 1.0
Reminds me of Concentric's inane auto-attendant system. I was
trying to reach tech support as my DSL line had gone down
(Covad/Concentric.) Concentric's voice prompt says "To find
out about our technical support please visit our web site
at www.concentric.com." Ahhhhhhhhhhgh! I wrote them and
complained. They apologized. Nothing changed.
