[29065] in North American Network Operators' Group
Re: Interesting DSL anecdote.
daemon@ATHENA.MIT.EDU (Nathan Stratton)
Wed Jun 7 23:41:04 2000
Date: Wed, 7 Jun 2000 22:39:10 -0400 (EDT)
From: Nathan Stratton <nathan@robotics.net>
To: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
Cc: nanog@merit.edu
In-Reply-To: <393ECFE2.CCFC48F9@NorthShoreTechnologies.net>
Message-ID: <Pine.LNX.4.21.0006072237100.12822-100000@skipper.robotics.net>
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On Wed, 7 Jun 2000, Steve Sobol wrote:
> Apropos of the recent DSL discussion:
>
> I'm looking for a DSL wholesale provider so I can resell to end-users.
> I called both Covad and Rhythms today.
>
> There are exactly two menu options on Covad's auto-attendant: sales
> and customer service. I didn't think either was appropriate, as I'm
> looking for the department that deals with resellers and channel
> partners (and the sales option was to "become a Covad customer",
> implying that that option was for end-user sales).
You need a better number.
> But that's all there is. There isn't even an option to be forwarded
> to an operator.
>
> I hit the number for sales, waited five minutes, decided I didn't
> feel like waiting and hung up.
Heheh.
> I then called Rhythms, dialed zero for the operator, asked for
> someone who handles resellers, got a human within thirty seconds
> of being transferred, and started chatting. He asked me a couple
> questions, found out who the sales rep is that handles my
> territory, and I expect to get a call back from the sales rep by
> the end of business tomorrow.
>
> I guess Rhythms is more interested in my business than Covad is.
Hmm, wonder why? I bet is is because they can't electronic bond with
anyone so their guys have plenty of free time. Not that I am a big Covad
fan, but at least I am bonded to them.
><>
Nathan Stratton CTO, eXario Networks, Inc.
nathan@robotics.net nathan@exario.net
http://www.robotics.net http://www.exario.net
> --
> North Shore Technologies, Cleveland, OH
> http://NorthShoreTechnologies.net
> Steve Sobol, BOFH - President, Chief Website Architect and Janitor
> Spammers and Net-abusers: Don't bother asking me for service. See
> http://NorthShoreTechnologies.net/go/policy/ for more information.
>
