[29061] in North American Network Operators' Group
Interesting DSL anecdote.
daemon@ATHENA.MIT.EDU (Steve Sobol)
Wed Jun 7 18:41:33 2000
Message-ID: <393ECFE2.CCFC48F9@NorthShoreTechnologies.net>
Date: Wed, 07 Jun 2000 18:42:42 -0400
From: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
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Apropos of the recent DSL discussion:
I'm looking for a DSL wholesale provider so I can resell to end-users.
I called both Covad and Rhythms today.
There are exactly two menu options on Covad's auto-attendant: sales
and customer service. I didn't think either was appropriate, as I'm
looking for the department that deals with resellers and channel
partners (and the sales option was to "become a Covad customer",
implying that that option was for end-user sales).
But that's all there is. There isn't even an option to be forwarded
to an operator.
I hit the number for sales, waited five minutes, decided I didn't
feel like waiting and hung up.
I then called Rhythms, dialed zero for the operator, asked for
someone who handles resellers, got a human within thirty seconds
of being transferred, and started chatting. He asked me a couple
questions, found out who the sales rep is that handles my
territory, and I expect to get a call back from the sales rep by
the end of business tomorrow.
I guess Rhythms is more interested in my business than Covad is.
--
North Shore Technologies, Cleveland, OH
http://NorthShoreTechnologies.net
Steve Sobol, BOFH - President, Chief Website Architect and Janitor
Spammers and Net-abusers: Don't bother asking me for service. See
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