[28420] in North American Network Operators' Group
Re: Example of good customer communication
daemon@ATHENA.MIT.EDU (Steve Sobol)
Fri Apr 28 23:33:28 2000
Message-ID: <390A581E.F39E52F5@NorthShoreTechnologies.net>
Date: Fri, 28 Apr 2000 23:33:50 -0400
From: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
MIME-Version: 1.0
To: Sean Donelan <sean@donelan.com>, nanog@merit.edu
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Errors-To: owner-nanog-outgoing@merit.edu
Sean Donelan wrote:
> CSX experienced a communication outage this morning in their MCI/Worldcom
> supplied network. Here is an example of CSX's customer notification
>
> http://www.csxt.com/cus/pressview.cfm?ID=3191
Very well-written. Concise, to the point, and doesn't attempt
to hide anything.
--
North Shore Technologies, Cleveland, OH
http://NorthShoreTechnologies.net
sjsobol@NorthShoreTechnologies.net - 888.480.4NET - 216.619.2NET
"Never attribute to malice events more properly attributed to corporate
greed." --Me, March 28th, 2000
