[190919] in North American Network Operators' Group
RE: Brighthouse Orlando Port blocking ISAKMP
daemon@ATHENA.MIT.EDU (Eric C. Miller)
Tue Aug 2 23:38:44 2016
X-Original-To: nanog@nanog.org
From: "Eric C. Miller" <eric@ericheather.com>
To: "Mallette, Edwin J" <Edwin.Mallette@charter.com>, NANOG <nanog@nanog.org>
Date: Wed, 3 Aug 2016 03:38:39 +0000
In-Reply-To: <D3C4CCB2.9E31F%edwin.mallette@charter.com>
Errors-To: nanog-bounces@nanog.org
All is well, now.
It appears that it may have been on XO's network. My crypto tunnel between =
AT&T and BH crossed XO, and asymmetric routing from my office network had C=
ogent and XO outgoing, and Level3 on the return. If I forced my office conn=
ection to use Level3 for the outbound, the tunnel established immediately.
Brighthouse's phone support was a grade F, by the way. Their phone support =
had me yanked around for an hour, before they finally consulted with Tier3.=
After relaying the response, which was simply, "BH doesn't filter customer=
traffic - It must be on your side," I asked to speak with them directly. T=
he person I was speaking to proceeded to tell me that Tier-3 had just close=
d, and that they would have to call me back. It was 48 hours before I recei=
ved a call back.
Grr.
Eric Miller, CCNP
Network Engineering Consultant
-----Original Message-----
From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Mallette, Edwin J
Sent: Monday, August 1, 2016 9:54 AM
To: NANOG <nanog@nanog.org>
Subject: Re: Brighthouse Orlando Port blocking ISAKMP
Hi Erik,
We definitely do not filter UDP500 across our network. I=B9m going to reac=
h out to you directly to see if I can help figure out what=B9s going on.
Cheers!
Ed
On 7/30/16, 11:38 PM, "NANOG on behalf of Eric C. Miller"
<nanog-bounces@nanog.org on behalf of eric@ericheather.com> wrote:
>Hello!
>
>Subject says it all!!! I cannot open any IPSec tunnels, because UDP 500=20
>is not making it through to my Brighthouse connection. I've tried from=20
>Level3, Cogent, and AT&T. Are there any Brighthouse engineers on that=20
>would help me shed some light on this?
>
>Thank you,
>
>Eric
