[189551] in North American Network Operators' Group
Re: Netflix VPN detection - actual engineer needed
daemon@ATHENA.MIT.EDU (Bill Woodcock)
Wed Jun 1 23:55:43 2016
X-Original-To: nanog@nanog.org
From: Bill Woodcock <woody@pch.net>
In-Reply-To: <em67bcc237-1f5b-4fcd-a4f6-20cd797206fc@matthew-t5500>
Date: Thu, 2 Jun 2016 06:55:16 +0300
To: Matthew Kaufman <matthew@matthew.at>
Cc: NANOG <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
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> On Jun 2, 2016, at 6:27 AM, Matthew Kaufman <matthew@matthew.at> =
wrote:
>=20
> Every device in my house is blocked from Netflix this evening due to =
their new "VPN blocker". My house is on my own IP space, and the outside =
of the NAT that the family devices are on is 198.202.199.254, announced =
by AS 11994. A simple ping from Netflix HQ in Los Gatos to my house =
should show that I'm no farther away than Santa Cruz, CA as microwaves =
fly.
>=20
> Unfortunately, when one calls Netflix support to talk about this, the =
only response is to say "call your ISP and have them turn off the VPN =
software they've added to your account". And they absolutely refuse to =
escalate. Even if you tell them that you are essentially your own ISP.
>=20
> So... where's the Netflix network engineer on the list who all of us =
can send these issues to directly?
>=20
> Matthew Kaufman
Matthew, haven=E2=80=99t you told your ISP to stop using the dreaded 198 =
space? Everyone knows those are magic addresses that belong to NetGear! =
:-)
-Bill
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