[189552] in North American Network Operators' Group
Re: Netflix VPN detection - actual engineer needed
daemon@ATHENA.MIT.EDU (Josh Luthman)
Thu Jun 2 00:03:52 2016
X-Original-To: nanog@nanog.org
In-Reply-To: <09498419-8F91-4F41-8E21-325225B894B8@pch.net>
Date: Thu, 2 Jun 2016 00:03:47 -0400
From: Josh Luthman <josh@imaginenetworksllc.com>
To: Bill Woodcock <woody@pch.net>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Have you tried cdnetops@netflix.com ?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Jun 1, 2016 11:56 PM, "Bill Woodcock" <woody@pch.net> wrote:
>
> > On Jun 2, 2016, at 6:27 AM, Matthew Kaufman <matthew@matthew.at> wrote:
> >
> > Every device in my house is blocked from Netflix this evening due to
> their new "VPN blocker". My house is on my own IP space, and the outside =
of
> the NAT that the family devices are on is 198.202.199.254, announced by A=
S
> 11994. A simple ping from Netflix HQ in Los Gatos to my house should show
> that I'm no farther away than Santa Cruz, CA as microwaves fly.
> >
> > Unfortunately, when one calls Netflix support to talk about this, the
> only response is to say "call your ISP and have them turn off the VPN
> software they've added to your account". And they absolutely refuse to
> escalate. Even if you tell them that you are essentially your own ISP.
> >
> > So... where's the Netflix network engineer on the list who all of us ca=
n
> send these issues to directly?
> >
> > Matthew Kaufman
>
> Matthew, haven=E2=80=99t you told your ISP to stop using the dreaded 198 =
space?
> Everyone knows those are magic addresses that belong to NetGear! :-)
>
> -Bill
>
>
>
>
>
