[189548] in North American Network Operators' Group
Re: Netflix VPN detection - actual engineer needed
daemon@ATHENA.MIT.EDU (Pete Mundy)
Wed Jun 1 23:39:37 2016
X-Original-To: nanog@nanog.org
From: Pete Mundy <pete@fiberphone.co.nz>
Date: Thu, 2 Jun 2016 15:39:30 +1200
To: NANOG <nanog@nanog.org>
In-Reply-To: <em67bcc237-1f5b-4fcd-a4f6-20cd797206fc@matthew-t5500>
Errors-To: nanog-bounces@nanog.org
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Maybe it's time to use =08some reverse-psychology and try connecting =
through a VPN provider? ;-)
=08
Pete
Ps, I hope you succeed in getting an answer from an actual engineer. But =
if I were a betting man...
=09
> On 2/06/2016, at 3:27 pm, Matthew Kaufman <matthew@matthew.at> wrote:
>=20
> Every device in my house is blocked from Netflix this evening due to =
their new "VPN blocker". My house is on my own IP space, and the outside =
of the NAT that the family devices are on is 198.202.199.254, announced =
by AS 11994. A simple ping from Netflix HQ in Los Gatos to my house =
should show that I'm no farther away than Santa Cruz, CA as microwaves =
fly.
>=20
> Unfortunately, when one calls Netflix support to talk about this, the =
only response is to say "call your ISP and have them turn off the VPN =
software they've added to your account". And they absolutely refuse to =
escalate. Even if you tell them that you are essentially your own ISP.
>=20
> So... where's the Netflix network engineer on the list who all of us =
can send these issues to directly?
>=20
> Matthew Kaufman
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