[178253] in North American Network Operators' Group
RE: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
daemon@ATHENA.MIT.EDU (Tony Patti)
Mon Feb 23 12:24:40 2015
X-Original-To: nanog@nanog.org
From: "Tony Patti" <tony@swalter.com>
To: "'Livingood, Jason'" <Jason_Livingood@cable.comcast.com>,
"'Peter Loron'" <peterl@standingwave.org>
In-Reply-To: <D110B8DB.F9319%jason_livingood@cable.comcast.com>
Date: Mon, 23 Feb 2015 12:24:29 -0500
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
While Jason obviously has the most authoritative perspective,
I want to also mention Comcast's "we're on it" department,
and their self-described no-wait hotline at 866-671-5645,
as has been publicly described (links below).
http://www.comcast.com/onit
http://dealnews.com/features/Comcast-Wants-to-Win-You-Over-with-an-Exclusive
-No-Wait-Hotline/1119817.html
http://www.theverge.com/2014/8/7/5971857/we-re-on-it-comcast-customer-servic
e-employees-cards
Tony Patti
CIO
S. Walter Packaging
-----Original Message-----
From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Livingood, Jason
Sent: Monday, February 23, 2015 11:05 AM
To: Peter Loron
Cc: nanog@nanog.org
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
FWIW, if you phone support you generally end up with a tier-1 person. In
cases where people have more technical background, you may want to try
things that land in more senior levels of Care (or even get checked by
engineering directly) such as:
- Customer support forums: http://forums.comcast.com/comcastsupport/
- Twitter: @ComcastCares https://twitter.com/comcastcares
- Broadband Reports forum: http://www.dslreports.com/forum/comcast
- Reddit: http://www.reddit.com/r/comcast
- Jason
On 2/23/15, 1:25 AM, "Peter Loron"
<peterl@standingwave.org<mailto:peterl@standingwave.org>> wrote:
Apologies for a bit off topic, but I'm trying to get an issue resolved and
am having trouble reaching anybody who seems clue positive
