[178257] in North American Network Operators' Group
Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
daemon@ATHENA.MIT.EDU (Peter Loron)
Mon Feb 23 13:45:07 2015
X-Original-To: nanog@nanog.org
Date: Mon, 23 Feb 2015 10:45:04 -0800
From: Peter Loron <peterl@standingwave.org>
To: "Livingood, Jason" <Jason_Livingood@cable.comcast.com>
In-Reply-To: <D110B8DB.F9319%jason_livingood@cable.comcast.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
Ok, thanks. I was unaware there were Comcast support folks working those
outlets.
-Pete
On 2015-02-23 08:04, Livingood, Jason wrote:
> FWIW, if you phone support you generally end up with a tier-1 person.
> In cases where people have more technical background, you may want to
> try things that land in more senior levels of Care (or even get
> checked by engineering directly) such as:
>
> - Customer support forums: http://forums.comcast.com/comcastsupport/
> [1]
> - Twitter: @ComcastCares https://twitter.com/comcastcares [2]
> - Broadband Reports forum: http://www.dslreports.com/forum/comcast [3]
>
> - Reddit: http://www.reddit.com/r/comcast [4]
>
> - Jason
>
> On 2/23/15, 1:25 AM, "Peter Loron" <peterl@standingwave.org> wrote:
>
>> Apologies for a bit off topic, but I’m trying to get an issue
>> resolved and am having trouble reaching anybody who seems clue
>> positive
>
>
>
> Links:
> ------
> [1] http://forums.comcast.com/comcastsupport/
> [2] https://twitter.com/comcastcares
> [3] http://www.dslreports.com/forum/comcast
> [4] http://www.reddit.com/r/comcast
