[177474] in North American Network Operators' Group
RE: Comcast Support
daemon@ATHENA.MIT.EDU (Gary Wardell)
Thu Jan 22 19:20:30 2015
X-Original-To: nanog@nanog.org
From: "Gary Wardell" <gwardell@gwsystems.co.il>
To: <nanog@nanog.org>
In-Reply-To: <54C190C6.6020301@altadena.net>
Date: Thu, 22 Jan 2015 19:20:17 -0500
Errors-To: nanog-bounces@nanog.org
I had a similar thing with Shentel.
When I finally started sending them screenshots of Wireshark ARP traffic =
I got to talk to someone that knew something. Turned out another =
customer was advertising they owned part of my IP addresses.
Gary
-----Original Message-----
From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Pete Carah
Sent: Thursday, January 22, 2015 7:08 PM
To: nanog@nanog.org
Subject: Re: Comcast Support
On 01/22/2015 06:28 PM, Aaron C. de Bruyn wrote:
> It's starting to become more typical.
>
> I finally resolved an issue after two weeks of fighting with them.
> A remote office could send traffic out, but couldn't receive traffic.
>
> .....
> http://xkcd.com/806/
Cute.
>
> Maybe Comcast train the level 1 techs that if someone says "NANOG" you =
> get transferred to someone who knows routing... ;)
And Charter gets you the business NOC if you call level1 tech between 2 =
and 6AM eastern. Unfortunately this is the fiber-service noc so they =
can't do much with cable nodes. At least they know what a router is, =
and ping and traceroute.
>
>
Reminds me of a call I made to the local power company some years back; =
the transformer for my end of the block was rather undersized for the =
more-recently installed customer air conditioners, and my line voltage =
was around 85 in the afternoon. Computers don't like that :-( Called =
the trouble line, said my voltage was low. She asked how I was =
measuring it, I said the magic word "Fluke". She then said it would get =
reported right away. Of course, fixing it was a major undertaking (had =
to replace the 2400 pole-top lines with 16kv, and add a transformer), so =
it still took a year for them to actually fix it (and a day without =
power while running the new lines)...
At least that magic word was in the script...
-- Pete
