[177470] in North American Network Operators' Group
Comcast Support
daemon@ATHENA.MIT.EDU (Janet Sullivan)
Thu Jan 22 17:42:28 2015
X-Original-To: nanog@nanog.org
From: Janet Sullivan <janets@nairial.net>
To: "'nanog@nanog.org'" <nanog@nanog.org>
Date: Thu, 22 Jan 2015 22:42:17 +0000
Errors-To: nanog-bounces@nanog.org
I hate to use NANOG for this, but support has now ended a chat with me twic=
e without fixing anything, they just kicked me off.
I'm not getting an IPv6 address on the Comcast provided cable modem/router.=
I'm not getting a PD. My machines thus have no IPv6. I've hard reset my=
router 4 times while working with Comcast, and I've been told to do things=
like switch to a static IPv4 address, which shows a level of clue that is =
scary. And before that they were convinced it was a wireless problem even =
though I have a wired connection, and told them that multiple times. I've =
wasted two hours with Comcast today, and even when I asked for escalation I=
got nothing. Just hung up on. It's honestly the worst customer support I=
've ever received. I don't think I ever got them to understand the differe=
nce between IPv4 and IPv6.
