[177473] in North American Network Operators' Group
Re: Comcast Support
daemon@ATHENA.MIT.EDU (Pete Carah)
Thu Jan 22 19:07:43 2015
X-Original-To: nanog@nanog.org
Date: Thu, 22 Jan 2015 19:07:34 -0500
From: Pete Carah <pete@altadena.net>
To: nanog@nanog.org
In-Reply-To: <CAEE+rGpaN7yRcL1k+9EtJ-7rvmEhW5HYGFdHckFGnQga3HZLrw@mail.gmail.com>
X-SA-Exim-Mail-From: pete@altadena.net
Errors-To: nanog-bounces@nanog.org
On 01/22/2015 06:28 PM, Aaron C. de Bruyn wrote:
> It's starting to become more typical.
>
> I finally resolved an issue after two weeks of fighting with them.
> A remote office could send traffic out, but couldn't receive traffic.
>
> .....
> http://xkcd.com/806/
Cute.
>
> Maybe Comcast train the level 1 techs that if someone says "NANOG" you
> get transferred to someone who knows routing... ;)
And Charter gets you the business NOC if you call level1 tech between 2
and 6AM eastern. Unfortunately this is the fiber-service noc so they
can't do much with cable nodes. At least they know what a router is,
and ping and traceroute.
>
>
Reminds me of a call I made to the local power company some years back;
the transformer for my end of the block was rather undersized for the
more-recently installed customer air conditioners, and my line voltage
was around 85 in the afternoon. Computers don't like that :-( Called
the trouble line, said my voltage was low. She asked how I was
measuring it, I said the magic word "Fluke". She then said it would get
reported right away. Of course, fixing it was a major undertaking (had
to replace the 2400 pole-top lines with 16kv, and add a transformer), so
it still took a year for them to actually fix it (and a day without
power while running the new lines)...
At least that magic word was in the script...
-- Pete
