[174315] in North American Network Operators' Group
Re: Vendor cert levels
daemon@ATHENA.MIT.EDU (Jon Garrison)
Wed Sep 3 17:42:56 2014
X-Original-To: nanog@nanog.org
From: "Jon Garrison" <bluegill@freeshell.org>
To: "Jared Mauch" <jared@puck.nether.net>
Date: Wed, 03 Sep 2014 14:34:05 -0700
In-Reply-To: <D4D6BF93-E087-48FF-ABAB-30ADF30C452D@puck.nether.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
On 3 Sep 2014, at 12:23, Jared Mauch wrote:
>> On Sep 3, 2014, at 5:00 AM, Isaac Adams <isaacnanog@gmail.com> wrote:
>>
>> Hey Folks,
>>
>> I am trying to work out a strategy for vendor certification in our
>> company.
>> As a general rule, do you all fund employees certification and if so
>> what
>> kind of levels do you try to maintain as good practice?
>>
>> For example. NOC staff should be JNCIA and engineering JNCIP to
>> JNCIE?
>>
>> Clearly certification does not usually reflect ability but it does
>> help
>> people feel valued and to maintain a basic level of competence.
>
> Cisco discriminates against customers without certification and delays
> service and support to them as a result. (e.g.: you can’t open a
> sev 1 case online unless you are “CCIE”).
You can however just call them and yell "Environment Down" and they will
call it whatever Sev you want. There are an unending number of issues
with their online case opening "portal" however.
Filling out a form online to wait a call back was never my first choice.
Plus putting that Cisco hold music on speaker is a good way to improve
the mood!
> You likely want to have someone with this access in their account to
> speed access when there are network critical issues.
>
> - Jared
