[174325] in North American Network Operators' Group
Re: Vendor cert levels
daemon@ATHENA.MIT.EDU (Eric Stoltz)
Thu Sep 4 10:23:21 2014
X-Original-To: nanog@nanog.org
X-Barracuda-Envelope-From: eric.stoltz@neovera.com
Date: Thu, 04 Sep 2014 10:23:08 -0400
From: Eric Stoltz <eric.stoltz@neovera.com>
To: Jon Garrison <bluegill@freeshell.org>, Jared Mauch <jared@puck.nether.net>
In-Reply-To: <5408583F.1040304@neovera.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
The technical term for that music is the "Cisco Disco"
> On 09/03/2014 05:34 PM, Jon Garrison wrote:
>> On 3 Sep 2014, at 12:23, Jared Mauch wrote:
>
>>>> On Sep 3, 2014, at 5:00 AM, Isaac Adams <isaacnanog@gmail.com>
>>>> wrote:
>>>>
>>>> Hey Folks,
>>>>
>>>> I am trying to work out a strategy for vendor certification in
>>>> our company. As a general rule, do you all fund employees
>>>> certification and if so what kind of levels do you try to
>>>> maintain as good practice?
>>>>
>>>> For example. NOC staff should be JNCIA and engineering JNCIP to
>>>> JNCIE?
>>>>
>>>> Clearly certification does not usually reflect ability but it
>>>> does help people feel valued and to maintain a basic level of
>>>> competence.
>>>
>>> Cisco discriminates against customers without certification and
>>> delays service and support to them as a result. (e.g.: you can’t
>>> open a sev 1 case online unless you are “CCIE”).
>
>> You can however just call them and yell "Environment Down" and they
>> will call it whatever Sev you want. There are an unending number of
>> issues with their online case opening "portal" however.
>
>> Filling out a form online to wait a call back was never my first
>> choice. Plus putting that Cisco hold music on speaker is a good way
>> to improve the mood!
>
>>> You likely want to have someone with this access in their account
>>> to speed access when there are network critical issues.
>>>
>>> - Jared
>
