[170691] in North American Network Operators' Group
Re: Cisco warranty
daemon@ATHENA.MIT.EDU (Brandon Ewing)
Thu Apr 3 14:47:07 2014
Date: Thu, 3 Apr 2014 13:46:37 -0500
From: Brandon Ewing <nicotine@warningg.com>
To: nanog@nanog.org
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In-Reply-To: <533D99E2.9090004@supermathie.net>
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On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
> Did you purchase SMARTnet when you bought the device? If you didn't,
> you're probably SOL.
This is not true. Cisco provides a limited lifetime warranty on hardware
purchased from them or an authorized reseller, with our without SmartNet.
For an example, browse to
http://www.cisco-servicefinder.com/warrantyfinder.aspx and look up specific
products. I looked up an WS-C3750G-48TS-S, and while the warranty does not
cover support (TAC contracts do), there is a lifetime warranty good for 5
years from EoS with a 10 business day turnaround.
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Brandon Ewing (nicotine@warningg.com)
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