[170688] in North American Network Operators' Group
Re: Cisco warranty
daemon@ATHENA.MIT.EDU (Steven Fischer)
Thu Apr 3 13:51:52 2014
In-Reply-To: <CAAw0FZhtH6k0pUrtrTsO9hY91ZJsiJqvB6JD-tmO_aen0xoG6A@mail.gmail.com>
Date: Thu, 3 Apr 2014 13:51:32 -0400
From: Steven Fischer <sfischer1967@gmail.com>
To: Michael Brown <michael@supermathie.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Another point to consider when purchasing Cisco gear - there is a HUGE
difference between a "reseller", and an "Authorized Reseller". Without
going into specifics, I had experience with a previous customer that
purchased Cisco gear from a "reseller" - all refurbished/grey-market that
Cisco had as located over in Europe. When the time came, Cisco didn't
honor the warranty on the gear. A good "authorized reseller" should help
you - not necessarily exchange the unit if you haven't purchased SmartNet,
but give you something more than "go call Cisco". Cisco generally takes a
dim view of resellers treating it's customers that way. Again, first hand
experience...
On Thu, Apr 3, 2014 at 1:46 PM, Steven Fischer <sfischer1967@gmail.com>wrote:
> Another point to consider when purchasing Cisco gear - there is a
> difference between a "reseller", and an "Authorized Reseller". Without
> going into specifics, I had experience with a previous customer that
> purchased Cisco gear from a "reseller" - all
>
> On Thu, Apr 3, 2014 at 1:26 PM, Michael Brown <michael@supermathie.net>wrote:
>
>> On 14-04-03 12:44 PM, Laurent CARON wrote:
>> > I bought a C3750G-12S which is now end of sale on cisco website. This
>> > device is now defective.
>> >
>> > Since I bought it from a reseller and not directly from cisco, cisco
>> > is refusing to take it under warranty and tells me to have the
>> > reseller take care of it.
>> >
>> > The reseller doesnt wan't to hear about this device since it is end of
>> > sale.
>> Did you purchase SMARTnet when you bought the device? If you didn't,
>> you're probably SOL.
>> > According to cisco website, end of sale means the device is still
>> > covered for 5 years.
>> This is not base warranty - this is potential coverage. Base warranty is
>> 90 days: http://www.cisco.com/go/warranty
>> > My question is: Is it normal for my supplier to refuse to take it
>> > under warranty?
>> See above.
>> > Is there (from your experience) a chance I might get cisco to deal
>> > with it ?
>> Not likely.
>>
>> Specific information for this product's EOL is here:
>>
>> http://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3750-series-switches/eol_c51-696372.html
>>
>> You'll need to have a service contract associated with the device
>> (SMARTnet).
>>
>> Unfortunately for you, from that page:
>>
>> End of New Service Attachment Date: January 30, 2014
>> "For equipment and software that is not covered by a service-and-support
>> contract, this is the last date to order a new service-and-support
>> contract or add the equipment and/or software to an existing
>> service-and-support contract."
>>
>> So if you don't already have SMARTnet, you're probably out of luck.
>>
>> M.
>>
>> --
>> Michael Brown | The true sysadmin does not adjust his behaviour
>> Systems Administrator | to fit the machine. He adjusts the machine
>> michael@supermathie.net | until it behaves properly. With a hammer,
>> | if necessary. - Brian
>>
>>
>
>
> --
> To him who is able to keep you from falling and to present you before his
> glorious presence without fault and with great joy
--
To him who is able to keep you from falling and to present you before his
glorious presence without fault and with great joy
