[168489] in North American Network Operators' Group
Re: Opensource tools for inventory and troubleticketing
daemon@ATHENA.MIT.EDU (Jason Antman)
Mon Jan 27 07:38:26 2014
Date: Mon, 27 Jan 2014 07:38:31 -0500
From: Jason Antman <jason@jasonantman.com>
To: nanog@nanog.org
In-Reply-To: <CAGx+FN-2MsNk2sSKei2zCy2rqFrbiRudp8gbiwZpeg8RvQzh6A@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
+1 for Redmine. I've used most of the open source ticketing systems out
there at one time or another, and greatly prefer Redmine over all of
them. I've always been a big proponent of open source and only using
proprietary software if you absolutely have to (to the point of
deploying Linux for internal small-scale firewalling and routing (i.e.
VM clusters, test environments) before I'll concede that hardware is
required), but I'll admit that Atlassian Jira is probably the best
ticketing product out there right now. But it's proprietary and costs
money. Other than that, Redmine is the way to go.
-Jason
On 01/25/2014 09:41 AM, Vireak Ouk wrote:
> We decided against RT and use Redmine for tickets instead. We find Redmine
> to be much more user-friendly.
> On Jan 25, 2014 8:14 AM, "Franck Martin" <fmartin@linkedin.com> wrote:
>
>> On Jan 24, 2014, at 1:37 AM, Octavio Alfageme <palaemon@palaemon.es>
>> wrote:
>>
>>> Hello everyone,
>>>
>>> I work for a small service provider starting to offer MPLS services
>> between
>>> Europe and several african countries. At present time we own a small
>> Cisco
>>> network, but we are starting to need a better inventory of services and
>> network
>>> resources and better troubleticketing procedures. We can not afford
>> acquiring
>>> complicated and expensive tools at present time.I would be grateful if
>> you could
>>> recommend me opensource tools to cover these needs.
>>>
>> try https://abusehq.abusix.com/ or
>> http://wordtothewise.com/products/abacus.html
>>
>>
--
Jason Antman | Systems Engineer | CMGdigital
jason.antman@coxinc.com | p: 678-645-4155
