[168505] in North American Network Operators' Group
Re: Opensource tools for inventory and troubleticketing
daemon@ATHENA.MIT.EDU (Alexander Bochmann)
Tue Jan 28 10:16:40 2014
Date: Tue, 28 Jan 2014 16:08:04 +0100
From: Alexander Bochmann <ab@lists.gxis.de>
To: nanog@nanog.org
In-Reply-To: <1619681351.38746.1390556234448.open-xchange@ox-webdesk.1and1.es>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote:
> network, but we are starting to need a better inventory of services and network
> resources and better troubleticketing procedures. We can not afford acquiring
For the inventory and documentation part, Netdot is pretty cool:
https://osl.uoregon.edu/redmine/projects/netdot/wiki
There's a few things missing for datacenter use (VLANs and address ranges
can only exist once), but I guess that's not particularly relevant for
ISP work. Nevertheless, the network inventory functions are immensely
useful for us - we don't even use most of the advanced functions.
As for ticketing, around here quite a few people are using OTRS
(http://otrs.org/) - but I have no experience with that myself.
Something like Redmine should be more leightweight and will probably
do the job too...
Alex.
