[155678] in North American Network Operators' Group
RE: Comcast vs. Verizon for repair methodologies
daemon@ATHENA.MIT.EDU (Eric Wieling)
Tue Aug 21 11:26:10 2012
From: Eric Wieling <EWieling@nyigc.com>
To: "Robert E. Seastrom" <rs@seastrom.com>, Thomas Nadeau
<tnadeau@lucidvision.com>
Date: Tue, 21 Aug 2012 11:25:14 -0400
In-Reply-To: <861uj0s31p.fsf@seastrom.com>
Cc: North American Network Operators' Group <nanog@nanog.org>,
Joe Greco <jgreco@ns.sol.net>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
This is an example of what is really wrong. The install tech usually does =
a good job (there are exceptions, of course), but then the outside plant pe=
ople drop the ball.
I appreciate it when a repair or install tech does whatever is needed to ge=
t the service up and running. What I don't appreciate is when the outside =
plant people don't bury the cable or don't fix the pedestal or whatever oth=
er thing is needed to keep problems from happening again and again and agai=
n.
-----Original Message-----
From: Robert E. Seastrom [mailto:rs@seastrom.com]=20
Sent: Tuesday, August 21, 2012 11:01 AM
To: Thomas Nadeau
Cc: North American Network Operators' Group; Joe Greco
Subject: Re: Comcast vs. Verizon for repair methodologies
You're lucky. Verizon did a great job installing mine (ONT on the backboar=
d I put in the basement for them, handoff on ethernet rather than MOCA, etc=
) but somehow never managed to get around to dispatching anyone to actually=
install the permanent fiber drop (despite multiple calls).
Fast-forward four months. I'd narrowly avoided messing up the temporary fi=
ber with the lawnmower (going so far as to put orange paint on the lawn mys=
elf), but no such luck when they harvested the corn next door.
Yes, my fiber got cut by a combine. You can't make this stuff up.
Second time around, they did in fact manage to get the fiber buried, where =
I wanted it even. Had to meet with the construction survey guy, who was mo=
re than happy to put the white paint where I wanted it.
-r
Thomas Nadeau <tnadeau@lucidvision.com> writes:
> My VZ FioS install was similarly fantastic. Those guys have figured out =
that spending a little more time, effort and cable (cat6 in the case of VZ)=
goes a long, long way in keeping customers happy.
>
> --Tom
>
>
> On Aug 20, 2012:7:43 PM, at 7:43 PM, Randy Bush <randy@psg.com> wrote:
>
>> on bainbridge, i replaced centurystink dsl (756k/256k for $65/mo)=20
>> with comcast (20m/4m for $50/mo). the installer was a knarly old=20
>> dog, and damned competent. he cleaned up old cable on the pole and=20
>> where it went underground to the house. he cleaned up the box and=20
>> replaced in-house junctions. then he accidentally left 8m of coax to=20
>> get from the in-wall cable outlet to my 'puter area, and rode off in=20
>> his white van into the sunset.
>>=20
>> now if i could get that kind of professionalism from twt in hawaii ...
>>=20
>> randy
>>=20
>>=20
