[155646] in North American Network Operators' Group
Comcast vs. Verizon for repair methodologies
daemon@ATHENA.MIT.EDU (Patrick W. Gilmore)
Mon Aug 20 16:13:00 2012
From: "Patrick W. Gilmore" <patrick@ianai.net>
Date: Mon, 20 Aug 2012 16:12:22 -0400
To: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Given the recent VZ thread, I thought I'd show why my new house has crap =
Internet.
The story: A piece of underground cable went bad. The techs didn't pull =
new underground cable. They decided it was better to do it "arial" (if =
you can call 2 feet "arial"). They took apart the two pedestals on =
either side of the break and ran a new strand of RG6 (yes, the same =
stuff you use inside your home, not the outside-plant rated stuff) tied =
to trees with rope.
=
<http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
These pedestals have looked like this for months apparently. I called =
the 800 # and complained, they rolled a truck. The guy didn't even come =
in my house, just gave me his supervisor's number and said that he's a =
home tech, the outside plant guys are the problem and he can't fix it. =
A second guy rolled up while we were chatting and told me he had a call =
around the block for the same thing. They've been taking complaints =
about this for months and are as tired of it as we are. I assured them =
I was more tired of it, given he was getting paid while I was paying, =
but I understood their situation.
Of course, since the other "broadband" option at my house is 1 Mbps =
Verizon DSL, I don't have much leverage. :(
--=20
TTFN,
patrick
P.S. Worst part is AT&T sux there too, so I have a picocell - which runs =
over the Comcast cable mode....
