[155677] in North American Network Operators' Group
Re: Comcast vs. Verizon for repair methodologies
daemon@ATHENA.MIT.EDU (Daniel Seagraves)
Tue Aug 21 11:24:04 2012
From: Daniel Seagraves <dseagrav@humancapitaldev.com>
In-Reply-To: <861uj0s31p.fsf@seastrom.com>
Date: Tue, 21 Aug 2012 10:22:54 -0500
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Comcast annoys me. I never have any problems with the people you get =
when you call in, or the tech support people, but their contractors =
STINK.=20
At home the Comcast line boxes serving the apartments aren't even =
closed. They just sit open and fill up with rain until things crap out. =
The contractor eventually turns up when the packet loss hits 90% or so. =
We were out of service for weeks at a time. Even after I reported it =
Comcast corporate can't seem to get the contractor to give enough of a =
shit to close things up properly. It hasn't crapped out in awhile but =
we've had a drought. I'm sure it'll start acting up again once fall gets =
here.
At the office we have a similar issue. They've been bombarding us with =
ads non-stop, even now, we get a new Comcast ad about twice a week. In =
mid-June we ordered a line as a backup for our other line and to replace =
the phone service because the budget is tight. They told us we'd have =
service by the end of the month. We arranged for the telco to drop Long =
Distance service on the lines at that time to keep the numbers live in =
case there was a delay in porting out. (Telco said they'd drop the =
service but then went ahead billed us for it anyway, but that's another =
story). Anyway, Comcast contractor shows up to do their pre-wire =
inspection and tells me they don't have service anywhere near here and =
it will take them a month to pull a wire here before they can start. So =
we wait more. Week before last the boss calls Comcast to ask where our =
line is. Turns out they've lost our LOA and need us to re-send it. We =
do. They schedule another tech and give us an install date a week later =
(end of last week). We wait for the tech, but he never shows. So we call =
Comcast to ask where the tech is. He closed the ticket without showing =
up, saying it would take them another 3 months to get service here.
We haven't decided if we're going to wait more or just cancel the =
contract and eat whatever penalty is involved. I get the feeling they =
want us to cancel so they don't have to build out. I really can't see =
this ending well for us.
On Aug 21, 2012, at 10:00 AM, "Robert E. Seastrom" <rs@seastrom.com> =
wrote:
>=20
> You're lucky. Verizon did a great job installing mine (ONT on the
> backboard I put in the basement for them, handoff on ethernet rather
> than MOCA, etc) but somehow never managed to get around to dispatching
> anyone to actually install the permanent fiber drop (despite multiple
> calls).
>=20
> Fast-forward four months. I'd narrowly avoided messing up the
> temporary fiber with the lawnmower (going so far as to put orange
> paint on the lawn myself), but no such luck when they harvested the
> corn next door.
>=20
> Yes, my fiber got cut by a combine. You can't make this stuff up.
>=20
> Second time around, they did in fact manage to get the fiber buried,
> where I wanted it even. Had to meet with the construction survey guy,
> who was more than happy to put the white paint where I wanted it.
>=20
> -r
>=20
> Thomas Nadeau <tnadeau@lucidvision.com> writes:
>=20
>> My VZ FioS install was similarly fantastic. Those guys have =
figured out that spending a little more time, effort and cable (cat6 in =
the case of VZ) goes a long, long way in keeping customers happy.
>>=20
>> --Tom
>>=20
>>=20
>> On Aug 20, 2012:7:43 PM, at 7:43 PM, Randy Bush <randy@psg.com> =
wrote:
>>=20
>>> on bainbridge, i replaced centurystink dsl (756k/256k for $65/mo) =
with
>>> comcast (20m/4m for $50/mo). the installer was a knarly old dog, =
and
>>> damned competent. he cleaned up old cable on the pole and where it =
went
>>> underground to the house. he cleaned up the box and replaced =
in-house
>>> junctions. then he accidentally left 8m of coax to get from the =
in-wall
>>> cable outlet to my 'puter area, and rode off in his white van into =
the
>>> sunset.
>>>=20
>>> now if i could get that kind of professionalism from twt in hawaii =
...
>>>=20
>>> randy
>>>=20
>>>=20
