[155673] in North American Network Operators' Group
Re: Comcast vs. Verizon for repair methodologies
daemon@ATHENA.MIT.EDU (Thomas Nadeau)
Tue Aug 21 09:25:07 2012
From: Thomas Nadeau <tnadeau@lucidvision.com>
In-Reply-To: <m2k3wtp1tj.wl%randy@psg.com>
Date: Tue, 21 Aug 2012 09:24:09 -0400
To: Randy Bush <randy@psg.com>
Cc: North American Network Operators' Group <nanog@nanog.org>,
Joe Greco <jgreco@ns.sol.net>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
My VZ FioS install was similarly fantastic. Those guys have =
figured out that spending a little more time, effort and cable (cat6 in =
the case of VZ) goes a long, long way in keeping customers happy.
--Tom
On Aug 20, 2012:7:43 PM, at 7:43 PM, Randy Bush <randy@psg.com> wrote:
> on bainbridge, i replaced centurystink dsl (756k/256k for $65/mo) with
> comcast (20m/4m for $50/mo). the installer was a knarly old dog, and
> damned competent. he cleaned up old cable on the pole and where it =
went
> underground to the house. he cleaned up the box and replaced in-house
> junctions. then he accidentally left 8m of coax to get from the =
in-wall
> cable outlet to my 'puter area, and rode off in his white van into the
> sunset.
>=20
> now if i could get that kind of professionalism from twt in hawaii ...
>=20
> randy
>=20
>=20
