[155654] in North American Network Operators' Group
Re: Comcast vs. Verizon for repair methodologies
daemon@ATHENA.MIT.EDU (Ren Provo)
Mon Aug 20 16:53:55 2012
In-Reply-To: <82AB4D94-D719-4D36-8401-E696509F4E7B@ianai.net>
Date: Mon, 20 Aug 2012 16:53:22 -0400
From: Ren Provo <ren.provo@gmail.com>
To: "Patrick W. Gilmore" <patrick@ianai.net>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hi Patrick,
Yikes. We can work together on getting this sorted. Will give you
details directly. Cheers, -ren
On Mon, Aug 20, 2012 at 4:12 PM, Patrick W. Gilmore <patrick@ianai.net> wro=
te:
> Given the recent VZ thread, I thought I'd show why my new house has crap =
Internet.
>
> The story: A piece of underground cable went bad. The techs didn't pull =
new underground cable. They decided it was better to do it "arial" (if you=
can call 2 feet "arial"). They took apart the two pedestals on either sid=
e of the break and ran a new strand of RG6 (yes, the same stuff you use ins=
ide your home, not the outside-plant rated stuff) tied to trees with rope.
>
> <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
>
> These pedestals have looked like this for months apparently. I called th=
e 800 # and complained, they rolled a truck. The guy didn't even come in m=
y house, just gave me his supervisor's number and said that he's a home tec=
h, the outside plant guys are the problem and he can't fix it. A second gu=
y rolled up while we were chatting and told me he had a call around the blo=
ck for the same thing. They've been taking complaints about this for month=
s and are as tired of it as we are. I assured them I was more tired of it,=
given he was getting paid while I was paying, but I understood their situa=
tion.
>
> Of course, since the other "broadband" option at my house is 1 Mbps Veriz=
on DSL, I don't have much leverage. :(
>
> --
> TTFN,
> patrick
>
> P.S. Worst part is AT&T sux there too, so I have a picocell - which runs =
over the Comcast cable mode....
>
>
