[150764] in North American Network Operators' Group
Re: which one a Technical Support or Help Desk
daemon@ATHENA.MIT.EDU (Jeff Kell)
Sat Mar 3 11:37:31 2012
Date: Sat, 3 Mar 2012 11:36:28 -0500
From: Jeff Kell <jeff-kell@utc.edu>
To: <Faisal@snappydsl.net>
In-Reply-To: <4F523F74.9070305@snappydsl.net>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 3/3/2012 10:57 AM, Faisal Imtiaz wrote:
>
>> Especially if a human answers promptly without a horrible accent...
>>
>> Jeff
> Like a heavy Southern Drawl ?
Oh yeah, y'all :)
The major point was a "human" answering, at least my home ISP (Charter)
has this unbearable voice response... in annoyingly perfect English,
although there is a Spanish option when it first starts :)
If you have humans answering, you can call them anything you like,
you're ahead of the curve. If not, "it" is going to be called all sorts
of things, and Technical Support or Helpdesk is not among the options
that come to mind...
Jeff
