[150763] in North American Network Operators' Group
Re: which one a Technical Support or Help Desk
daemon@ATHENA.MIT.EDU (Dave Pooser)
Sat Mar 3 11:27:46 2012
Date: Sat, 03 Mar 2012 10:26:41 -0600
From: Dave Pooser <dave.nanog@alfordmedia.com>
To: <nanog@nanog.org>
In-Reply-To: <4F523F74.9070305@snappydsl.net>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 3/3/12 9:57 AM, "Faisal Imtiaz" <faisal@snappydsl.net> wrote:
>>Especially if a human answers promptly without a horrible accent...
>>
>>Jeff
>Like a heavy Southern Drawl ?
Saah, Ah resemble that remahk!
:^)
I think no matter where you're located, having a tech support rep who
speaks your language with an accent not too dissimilar to your own can be
a huge help. I've had tech support calls go bad because of unintelligible
accents when I was calling centers in India and in Ireland, but also in
the US when I found the last of the Clampett clan answering phones for an
ISP. (I've lived in Texas almost 16 years-- if you're so redneck that *I*
can't understand you, you need a job where all your communication is in
writing. Or pictures.)
--
Dave Pooser
Manager of Information Services
Alford Media http://www.alfordmedia.com
