[150799] in North American Network Operators' Group
Re: which one a Technical Support or Help Desk
daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Mon Mar 5 02:45:02 2012
In-Reply-To: <155956.1330885561@turing-police.cc.vt.edu>
Date: Mon, 5 Mar 2012 13:14:06 +0530
From: Suresh Ramasubramanian <ops.lists@gmail.com>
To: Valdis.Kletnieks@vt.edu
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
At least to the extent of providing clear, auditable metrics on change
management and SLA, making sure all support and ops cases are actually
covered (again, so it can be subject to an audit) etc ...
You probably fulfil every single requirement of ITIL already, except
for the piles of paperwork required to pass an ISO2700x audit :)
On Sun, Mar 4, 2012 at 11:56 PM, <Valdis.Kletnieks@vt.edu> wrote:
>
> "IT services must be aligned with the requirements"??!? =C2=A0I've always=
wondered
> how companies stay in business if they're so dysfunctional that they need=
a framework
> to recognize stuff like that. =C2=A0Does deploying this stuff in function=
al organizations
> actually work? =C2=A0Does it do any good?
--=20
Suresh Ramasubramanian (ops.lists@gmail.com)
