[150761] in North American Network Operators' Group
Re: which one a Technical Support or Help Desk
daemon@ATHENA.MIT.EDU (Jeff Kell)
Sat Mar 3 10:52:47 2012
Date: Sat, 3 Mar 2012 10:51:47 -0500
From: Jeff Kell <jeff-kell@utc.edu>
To: <Valdis.Kletnieks@vt.edu>
In-Reply-To: <98180.1330788847@turing-police.cc.vt.edu>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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On 3/3/2012 10:34 AM, Valdis.Kletnieks@vt.edu wrote:
> On Sat, 03 Mar 2012 07:04:52 PST, JoeSox said:
>> Go with 'Technical Support' unless you want to take all sorts of calls
>> with end users wanting help on operational training issues.
>> THIS DOES HAPPEN!
>
> Which is OK, if that's your business model. I know a few small ISPs that
> are making a comfortable living selling repackaged DSL plus handholding.
Especially if a human answers promptly without a horrible accent...
Jeff
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