[150760] in North American Network Operators' Group
Re: which one a Technical Support or Help Desk
daemon@ATHENA.MIT.EDU (Valdis.Kletnieks@vt.edu)
Sat Mar 3 10:35:37 2012
To: JoeSox <joesox@gmail.com>
In-Reply-To: Your message of "Sat, 03 Mar 2012 07:04:52 PST."
<CAAXNyuCkDqQH6rqOms=u37xAdBZy+f=v3CuhHRD9EtOMJy59=w@mail.gmail.com>
From: Valdis.Kletnieks@vt.edu
Date: Sat, 03 Mar 2012 10:34:07 -0500
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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On Sat, 03 Mar 2012 07:04:52 PST, JoeSox said:
> Go with 'Technical Support' unless you want to take all sorts of calls
> with end users wanting help on operational training issues.
> THIS DOES HAPPEN!
Which is OK, if that's your business model. I know a few small ISPs that
are making a comfortable living selling repackaged DSL plus handholding.
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