[139947] in North American Network Operators' Group
Re: Outage Management/Log Book
daemon@ATHENA.MIT.EDU (Nathanael Cariaga)
Mon Apr 25 10:16:08 2011
In-Reply-To: <0cf501cc0336$265bf5e0$7313e1a0$@com>
From: Nathanael Cariaga <nccariaga@stluke.com.ph>
Date: Mon, 25 Apr 2011 22:15:40 +0800
To: Payam Poursaied <me@payam124.com>
Cc: "<nanog@nanog.org>" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Have you tried otrs?=20
On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <me@payam124.com> wrote:
> Hi all
> May I have your recommendation regarding any outage management software a=
nd NOC log book(preferably open source) .
> I want to get fresh ideas about available software in this area.
>=20
> The below scenario may explain what I am looking for:
> One of the sites gets down, monitoring team would log it. Technical staffs=
follow it, they find there is something wrong
> in the site. Someone gets to the site and find there is a power failure. M=
ake it correct. Monitoring team again see that
> site UP and update their log book put the recovery time and the reason (i.=
e. power failure)
> One of the simplest report from this system would be downtime per site/per=
reason.
>=20
> The ability to record group outage - manually or automatically based on ne=
twork topology - (i.e. failure of a core
> router in a city which would be caused several sites failure) would be als=
o useful.
>=20
> Best Regards
> Payam Poursaied
>=20
>=20
