[139951] in North American Network Operators' Group
Re: Outage Management/Log Book
daemon@ATHENA.MIT.EDU (Alex Nderitu)
Mon Apr 25 13:25:40 2011
In-Reply-To: <1951D25F-7EE6-44F0-915D-78CC7D21ABAC@stluke.com.ph>
Date: Mon, 25 Apr 2011 20:25:32 +0300
From: Alex Nderitu <nderitualex@gmail.com>
To: "<nanog@nanog.org>" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Or RT-IR
Regards,
Alex
On 4/25/11, Nathanael Cariaga <nccariaga@stluke.com.ph> wrote:
> Have you tried otrs?
>
>
>
> On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <me@payam124.com> wrote:
>
>> Hi all
>> May I have your recommendation regarding any outage management software
>> and NOC log book(preferably open source) .
>> I want to get fresh ideas about available software in this area.
>>
>> The below scenario may explain what I am looking for:
>> One of the sites gets down, monitoring team would log it. Technical staffs
>> follow it, they find there is something wrong
>> in the site. Someone gets to the site and find there is a power failure.
>> Make it correct. Monitoring team again see that
>> site UP and update their log book put the recovery time and the reason
>> (i.e. power failure)
>> One of the simplest report from this system would be downtime per site/per
>> reason.
>>
>> The ability to record group outage - manually or automatically based on
>> network topology - (i.e. failure of a core
>> router in a city which would be caused several sites failure) would be
>> also useful.
>>
>> Best Regards
>> Payam Poursaied
>>
>>
>
>
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