[139945] in North American Network Operators' Group
Re: Outage Management/Log Book
daemon@ATHENA.MIT.EDU (Franck Martin)
Mon Apr 25 08:11:40 2011
From: Franck Martin <fmartin@linkedin.com>
To: Payam Poursaied <me@payam124.com>, "nanog@nanog.org" <nanog@nanog.org>
Date: Mon, 25 Apr 2011 12:14:44 +0000
In-Reply-To: <0cf501cc0336$265bf5e0$7313e1a0$@com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Zabbix allows to acknowledge events with a comment.
On 4/25/11 22:47 , "Payam Poursaied" <me@payam124.com> wrote:
>Hi all
>May I have your recommendation regarding any outage management software
>and NOC log book(preferably open source) .
>I want to get fresh ideas about available software in this area.
>
>The below scenario may explain what I am looking for:
>One of the sites gets down, monitoring team would log it. Technical
>staffs follow it, they find there is something wrong
>in the site. Someone gets to the site and find there is a power failure.
>Make it correct. Monitoring team again see that
>site UP and update their log book put the recovery time and the reason
>(i.e. power failure)
>One of the simplest report from this system would be downtime per
>site/per reason.
>
>The ability to record group outage - manually or automatically based on
>network topology - (i.e. failure of a core
>router in a city which would be caused several sites failure) would be
>also useful.
>
>Best Regards
>Payam Poursaied
>
>
