[139474] in North American Network Operators' Group
Re: Barracuda Networks is at it again: Any Suggestions as to an
daemon@ATHENA.MIT.EDU (Marc Runkel)
Sat Apr 9 12:46:39 2011
From: Marc Runkel <MRunkel@untangle.com>
To: "John Palmer (NANOG Acct)" <nanog2@adns.net>
Date: Sat, 9 Apr 2011 09:46:30 -0700
In-Reply-To: <C75BFE9009274015A7A4652BEED36875@TAKA>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Ok, shameless plug here, but I invite you to check out our product @ www.u=
ntangle.com<http://www.untangle.com>. Base product (including anti-spam) i=
s free. If you want support/web filtering/ or better spam rules they are =
available as premium add-ons.
Marc Runkel
Untangle, Inc.
Director, Technical Operations
(650) 425-3333 direct
(650) 345-3788 fax
On Apr 8, 2011, at 8:51 PM, John Palmer (NANOG Acct) wrote:
OK, its been a year since my Barracuda subscription expired. The unit still=
stops some spam. I figured that I would go and see what
they would do if I tried to renew my subscription EXACTLY one year after it=
expired. Would their renewal website say "Oh, you are at
your anniversary date", and renew me for a year?
No such luck: They want me to PAY FOR AN ENTIRE YEAR for which I did NOT re=
ceive service and then for the current (upcoming year).
Sorry - I don't allow myself to be ripped off like that. Sorry Barracuda - =
you get no money from me and I'll tell everyone I know
about this policy of yours.
I posted an article about this unscrupulous practice on my blog last year a=
t http://www.john-palmer.net/wordpress/?p=3D46
My question is - does anyone have any suggestions for another e-mail applia=
nce like the Barracuda Spam Firewall that doesn't try to
charge their customers for time not used. I should be able to shut off the =
unit for a year or whatever and simply renew from the
point that I re-activate the unit instead of having to pay for back-years t=
hat I didn't use.
Thanks
