[139457] in North American Network Operators' Group
Barracuda Networks is at it again: Any Suggestions as to an
daemon@ATHENA.MIT.EDU (John Palmer \(NANOG Acct\))
Fri Apr 8 23:51:44 2011
From: "John Palmer \(NANOG Acct\)" <nanog2@adns.net>
To: "NANOG list" <nanog@nanog.org>
Date: Fri, 8 Apr 2011 22:51:27 -0500
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
OK, its been a year since my Barracuda subscription expired. The unit still stops some spam. I figured that I would go and see what
they would do if I tried to renew my subscription EXACTLY one year after it expired. Would their renewal website say "Oh, you are at
your anniversary date", and renew me for a year?
No such luck: They want me to PAY FOR AN ENTIRE YEAR for which I did NOT receive service and then for the current (upcoming year).
Sorry - I don't allow myself to be ripped off like that. Sorry Barracuda - you get no money from me and I'll tell everyone I know
about this policy of yours.
I posted an article about this unscrupulous practice on my blog last year at http://www.john-palmer.net/wordpress/?p=46
My question is - does anyone have any suggestions for another e-mail appliance like the Barracuda Spam Firewall that doesn't try to
charge their customers for time not used. I should be able to shut off the unit for a year or whatever and simply renew from the
point that I re-activate the unit instead of having to pay for back-years that I didn't use.
Thanks
