[137241] in North American Network Operators' Group
Re: My upstream ISP does not support IPv6
daemon@ATHENA.MIT.EDU (TR Shaw)
Thu Feb 10 07:51:36 2011
From: TR Shaw <tshaw@oitc.com>
In-Reply-To: <474CF0FC-1A42-4141-87A2-CDAD566AF8E1@delong.com>
Date: Thu, 10 Feb 2011 07:50:36 -0500
To: Owen DeLong <owen@delong.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Feb 10, 2011, at 1:26 AM, Owen DeLong wrote:
> The problem is conversations like this:
>=20
> AT&T Customer Service: "AT&T uVerse, how can I help you?"
>=20
> Customer: "Yes, I have uVerse service and I'd like to get IPv6."
>=20
> AT&T Customer Service: "I pea vee what? Is this a prank call?"
>=20
> Owen
>=20
The ATT cellular folks respond...
ATT: "ATT Wireless. My name is ____ and I'm here to help"
User: "My iPhone web browser can't reach sites like ipv6.google.com via =
your cellular network but it can over my wifi at home."
ATT: "So you are having problems with your uVerse wireless connection?"
... after escalating to L2 support....
ATT: "So we will start be reseting your iPhone and then configure it for =
data access...."
...after 45 minutes...
ATT: "Are you sure the website is valid? Let me check that website on my =
desktop here."... "Well, thats the problem! http://ipv6.google.com/ =
doesn't exist. I can't get to it via my desktop here at support. You =
need to use www instead of ipv6 and everything will be fine. Is there =
anything else I can help you with today?"
