[137261] in North American Network Operators' Group
Re: My upstream ISP does not support IPv6
daemon@ATHENA.MIT.EDU (Owen DeLong)
Thu Feb 10 12:15:40 2011
From: Owen DeLong <owen@delong.com>
In-Reply-To: <C97B10BB-F78A-4477-8D18-0E8437F6E0EA@oitc.com>
Date: Thu, 10 Feb 2011 09:13:28 -0800
To: TR Shaw <tshaw@oitc.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Feb 10, 2011, at 4:50 AM, TR Shaw wrote:
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> On Feb 10, 2011, at 1:26 AM, Owen DeLong wrote:
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>> The problem is conversations like this:
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>> AT&T Customer Service: "AT&T uVerse, how can I help you?"
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>> Customer: "Yes, I have uVerse service and I'd like to get IPv6."
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>> AT&T Customer Service: "I pea vee what? Is this a prank call?"
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>> Owen
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> The ATT cellular folks respond...
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> ATT: "ATT Wireless. My name is ____ and I'm here to help"
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> User: "My iPhone web browser can't reach sites like ipv6.google.com =
via your cellular network but it can over my wifi at home."
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> ATT: "So you are having problems with your uVerse wireless =
connection?"
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> ... after escalating to L2 support....
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> ATT: "So we will start be reseting your iPhone and then configure it =
for data access...."
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> ...after 45 minutes...
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> ATT: "Are you sure the website is valid? Let me check that website on =
my desktop here."... "Well, thats the problem! http://ipv6.google.com/ =
doesn't exist. I can't get to it via my desktop here at support. You =
need to use www instead of ipv6 and everything will be fine. Is there =
anything else I can help you with today?"
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>=20
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Seems equally problematic, no?
Owen
