[123273] in North American Network Operators' Group
RE: Cisco hardware question
daemon@ATHENA.MIT.EDU (Adcock, Matt [HISNA])
Thu Mar 4 17:31:49 2010
Date: Thu, 4 Mar 2010 14:27:04 -0800
From: "Adcock, Matt [HISNA]" <MAdcock@hisna.com>
To: "Ken Gilmour" <ken.gilmour@gmail.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
According to previous conversations with my Cisco rep the answer is no - =
Cisco won't support it. I'm blind copying him on this and will pass on =
his response.
=20
Thanks,
Matt
________________________________
From: Ken Gilmour [mailto:ken.gilmour@gmail.com]
Sent: Thu 3/4/2010 4:17 PM
To: Adcock, Matt [HISNA]
Cc: nanog@nanog.org
Subject: Re: Cisco hardware question
So if one were to purchase equipment, which is explicitly sold as =
"Refurbished" from, say www.impulsetech.us and they were to offer =
Smartnet on it, there is no guarantee that even if you paid for it, that =
Cisco would fulfil their support contract?
Regards,
Ken
On 4 March 2010 15:22, Adcock, Matt [HISNA] <MAdcock@hisna.com> wrote:
Don't deploy the equipment, demand a refund, and report the reseller to =
Cisco. I agree completely with Brian - find a good Cisco partner and =
stick with them. Also, you can't legally buy used Cisco equipment and =
use the operating system. You can buy the equipment but the OS is =
absolutely non-transferrable. If you try to get SMARTNet on it red =
flags will go up and Cisco won't support it.
=09
Thanks,
Matt
=09
=09
=09
Matt Adcock, Manager
334-481-6629 (w) / 334-312-5393 (m) / MAdcock@hisna.com
700 Hyundai Blvd. / Montgomery, AL 36105
=09
P
The average office worker uses 10,000 sheets of paper =3D 1.2 trees, =
per year
By not printing this email, you've saved paper, ink and millions of =
trees
=09
=09
=09
From: Brian Feeny [mailto:bfeeny@mac.com]
Sent: Thu 3/4/2010 3:05 PM
To: Kaveh .
Cc: nanog@nanog.org
Subject: Re: Cisco hardware question
=09
If you are getting Cisco hardware with configs on it or crashfiles, =
etc. Then no it is NOT new equipment. Who are you buying from? Are =
they a Gold partner on Cisco's partner locator? If not, then I have =
seen some seedy things, and of course i have seen seedy things with Gold =
partners too, I am just pointing out that the ability to compete and =
make margin get more and more difficult the lower the partner is on the =
totem pole and so desperation can drive certain behavior.
=09
In general from a cisco Gold partner you can expect as good as 35-40% =
or so on new equipment for a discount for regular deals. Special =
pricing for special projects you may be able to get a bit better, and =
maybe 1% or so better for general products from CDW or a big box company =
like them. If you are paying 50-60% off list for just individual items =
you order, then its likely not new and there is likely something shady =
going on, as no partner is going to get you some special discount =
pricing on a single 3845 for example.
=09
All of your good gold partners are going to charge around the same give =
or take a few percent on material. So find someone you can trust and =
just build a relationship. If your paying new prices for used gear then =
yes you are getting ripped off.
=09
I would be glad to recommend to you a reputable gold partner if you =
email me off list.
=09
=09
Brian
=09
=09
On Mar 4, 2010, at 3:48 PM, Kaveh . wrote:
=09
>
> Hello,
>
> I apologize if this is an unusual topic but I would like to know what =
this expert community thinks about this issue:
>
> We have noticed that a number of Cisco appliances we have recently =
purchased and paid (AS NEW), are being shipped as if they have been =
already used/refurbished. In other words, several times we have seen =
brand new Cisco hardware, out of the box, that has pre-existing =
configuration (Interfaces with Private IP addresses, static routes, etc =
...) and in some cases even non-system files, like 'crashdump.txt' or =
additional IOS images. Most importantly our latest purchase; 2 'new' =
ASAs, contain a series of files named: FSCK0000.REC, FSCK0001.REC, =
FSCK0002.REC, etc ... . Based on some research it seems like that these =
files are 'recovery files' signaling bad/failing hard disks in these =
appliances.
> Anyone on thhis group has seen this before and if yes, are we =
supposed to blindly trust the vendor saying the hardware is new, safe =
and secure?
>
> The only way I can explain this is that the hardware has been =
refurbished or previously configured for reasons unknown to me. I think =
if customers pays for new hardware, they should get new hardware, even =
if refurbished hardware may be covered by Smartnet.
>
> Any thoughts or recommendations anyone? The last thing we want to do =
is to deploy faulty (or non secure) security appliances in production. =
:)
>
> Thank you
>
> Best regards
>
>
=09
=09
The information in this email and any attachments are for the sole use =
of the intended recipient and may contain privileged and confidential =
information. If you are not the intended recipient, any use, disclosure, =
copying or distribution of this message or attachment is strictly =
prohibited. We have taken precautions to minimize the risk of =
transmitting software viruses, but we advise you to carry out your own =
virus checks on any attachment to this message. We cannot accept =
liability for any loss or damage caused by software viruses. If you =
believe that you have received this email in error, please contact the =
sender immediately and delete the email and all of its attachments
=09
> Hotmail: Free, trusted and rich email service.
> http://clk.atdmt.com/GBL/go/201469228/direct/01/
=09
=09
=09
=09
=09
=09
=09
=09
=09
