[123270] in North American Network Operators' Group
Re: Cisco hardware question
daemon@ATHENA.MIT.EDU (Ken Gilmour)
Thu Mar 4 17:17:57 2010
In-Reply-To: <EEA8BBE1EFCAB74DB40C6A18550733ADF3440A@HKEMAIL.hke.local>
From: Ken Gilmour <ken.gilmour@gmail.com>
Date: Thu, 4 Mar 2010 16:17:06 -0600
To: "Adcock, Matt [HISNA]" <MAdcock@hisna.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
So if one were to purchase equipment, which is explicitly sold as
"Refurbished" from, say www.impulsetech.us and they were to offer Smartnet
on it, there is no guarantee that even if you paid for it, that Cisco would
fulfil their support contract?
Regards,
Ken
On 4 March 2010 15:22, Adcock, Matt [HISNA] <MAdcock@hisna.com> wrote:
>
> Don't deploy the equipment, demand a refund, and report the reseller to
> Cisco. I agree completely with Brian - find a good Cisco partner and sti=
ck
> with them. Also, you can't legally buy used Cisco equipment and use the
> operating system. You can buy the equipment but the OS is absolutely
> non-transferrable. If you try to get SMARTNet on it red flags will go up
> and Cisco won't support it.
>
> Thanks,
> Matt
>
>
>
> Matt Adcock, Manager
> 334-481-6629 (w) / 334-312-5393 (m) / MAdcock@hisna.com
> 700 Hyundai Blvd. / Montgomery, AL 36105
>
> P
> The average office worker uses 10,000 sheets of paper =3D 1.2 trees, per =
year
> By not printing this email, you=92ve saved paper, ink and millions of tre=
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>
>
>
> From: Brian Feeny [mailto:bfeeny@mac.com]
> Sent: Thu 3/4/2010 3:05 PM
> To: Kaveh .
> Cc: nanog@nanog.org
> Subject: Re: Cisco hardware question
>
>
>
>
> If you are getting Cisco hardware with configs on it or crashfiles, etc.
> Then no it is NOT new equipment. Who are you buying from? Are they a Go=
ld
> partner on Cisco's partner locator? If not, then I have seen some seedy
> things, and of course i have seen seedy things with Gold partners too, I =
am
> just pointing out that the ability to compete and make margin get more an=
d
> more difficult the lower the partner is on the totem pole and so desperat=
ion
> can drive certain behavior.
>
> In general from a cisco Gold partner you can expect as good as 35-40% or =
so
> on new equipment for a discount for regular deals. Special pricing for
> special projects you may be able to get a bit better, and maybe 1% or so
> better for general products from CDW or a big box company like them. If =
you
> are paying 50-60% off list for just individual items you order, then its
> likely not new and there is likely something shady going on, as no partne=
r
> is going to get you some special discount pricing on a single 3845 for
> example.
>
> All of your good gold partners are going to charge around the same give o=
r
> take a few percent on material. So find someone you can trust and just
> build a relationship. If your paying new prices for used gear then yes y=
ou
> are getting ripped off.
>
> I would be glad to recommend to you a reputable gold partner if you email
> me off list.
>
>
> Brian
>
>
> On Mar 4, 2010, at 3:48 PM, Kaveh . wrote:
>
> >
> > Hello,
> >
> > I apologize if this is an unusual topic but I would like to know what
> this expert community thinks about this issue:
> >
> > We have noticed that a number of Cisco appliances we have recently
> purchased and paid (AS NEW), are being shipped as if they have been alrea=
dy
> used/refurbished. In other words, several times we have seen brand new Ci=
sco
> hardware, out of the box, that has pre-existing configuration (Interfaces
> with Private IP addresses, static routes, etc ...) and in some cases even
> non-system files, like 'crashdump.txt' or additional IOS images. Most
> importantly our latest purchase; 2 'new' ASAs, contain a series of files
> named: FSCK0000.REC, FSCK0001.REC, FSCK0002.REC, etc ... . Based on some
> research it seems like that these files are 'recovery files' signaling
> bad/failing hard disks in these appliances.
> > Anyone on thhis group has seen this before and if yes, are we supposed =
to
> blindly trust the vendor saying the hardware is new, safe and secure?
> >
> > The only way I can explain this is that the hardware has been refurbish=
ed
> or previously configured for reasons unknown to me. I think if customers
> pays for new hardware, they should get new hardware, even if refurbished
> hardware may be covered by Smartnet.
> >
> > Any thoughts or recommendations anyone? The last thing we want to do is
> to deploy faulty (or non secure) security appliances in production. :)
> >
> > Thank you
> >
> > Best regards
> >
> >
>
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