[122343] in North American Network Operators' Group
Re: Ticket/Asset Managment system
daemon@ATHENA.MIT.EDU (Simon Morvan)
Fri Feb 12 11:04:24 2010
Date: Fri, 12 Feb 2010 17:03:58 +0100
From: Simon Morvan <garphy@zone84.net>
To: Brandon Grant <brandon@momentous.ca>
In-Reply-To: <9AE359BC72A96945AD88480EC357535704CF5B56@MOMEX2.momentous.ca>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 12/02/2010 16:56, Brandon Grant wrote:
> I am currently evaluating my options for an open source trouble ticket
> management system that is based on assets (the trouble ticket is opened
> on a particular server, network element, etc.). Also, I am hoping to
> find a tool that can tie in with SNMP software so I can have tickets
> auto-generated for certain types of SNMP traps or polling failures.
>
>
>
> Any recommendations?
>
>
>
> So far, the best two that I have been able to find are:
>
>
>
> 1. OTRS.org
>
> 2. GLIP-project.org
>
>
>
> Any insight would be appreciated.
>
>
>
Request-Tracker (RT) with RT-IR (Incident Response) ?
--
Simon.
