[112867] in North American Network Operators' Group
RE: Akamai wierdness
daemon@ATHENA.MIT.EDU (Paul Stewart)
Mon Mar 23 18:30:38 2009
Date: Mon, 23 Mar 2009 18:28:04 -0400
In-reply-to: <49C7F920.5040707@gmail.com>
From: "Paul Stewart" <pstewart@nexicomgroup.net>
To: "JC Dill" <jcdill.lists@gmail.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Not to add to a potential "peeing" contest here.... but we have Akamai
equipment in our network - it's a very important component to our
service delivery. If/when there is ever a problem (quite rare in our
experience other than the odd hardware failure that has no impact
anyways due to the cluster configuration) we send an email to
noc@akamai.com.
Typical response times on a 24X7 basis never normally exceed 20 minutes
at most. I can remember one time where it might have been an hour.
That's a long ways from "blackhole" based on our experience...
Paul Stewart
-----Original Message-----
From: JC Dill [mailto:jcdill.lists@gmail.com]
Sent: Monday, March 23, 2009 5:03 PM
Cc: NANOG list
Subject: Re: Akamai wierdness
Paul Wall wrote:
> Patrick Gilmore wrote [context inserted]:
>
>> Perhaps using the RFC required address [noc@akamai] would be more
>>
> productive than e-mailing 10k strangers?
>
> Normally I see emails like this and, if it's Not In My Back Yard, and
the
> Internet is not going nutz, the delete key explains how worried i am.
>
> Back to your email:
>
>
>> using the RFC required address
>>
>
> The correct catty response to the Akamai question is :
ccare@akamai.com.
> That's C as in "Customer", Care as in "they actually care".
>
> I would end the email there, but it really gets me how someone that is
> in-house doesn't realize that noc@akamai is a black hole.
Paul, you might want to test a theory of this nature before you post
about it to more than a thousand of your colleagues. This morning I
sent email to noc@akamai.com and received a personalized
(non-autoresponder) reply 17 minutes later.
jc
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