[112868] in North American Network Operators' Group
Re: Akamai wierdness
daemon@ATHENA.MIT.EDU (Charles Wyble)
Mon Mar 23 18:38:04 2009
Date: Mon, 23 Mar 2009 15:35:53 -0700
From: Charles Wyble <charles@thewybles.com>
To: Paul Stewart <pstewart@nexicomgroup.net>
In-Reply-To: <89D27DE3375BB6428DDCC2927489826A02223D17@nexus.nexicomgroup.net>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
I usually just call their toll free support number when their are
occasional issues. This is from a content provider perspective (using
Akamai as a CDN for the sites I support). Never had an issue getting a
hold of anyone and getting the issue resolved (two times I have called
them, it was issues on our side anyway).
Paul Stewart wrote:
> Not to add to a potential "peeing" contest here.... but we have Akamai
> equipment in our network - it's a very important component to our
> service delivery. If/when there is ever a problem (quite rare in our
> experience other than the odd hardware failure that has no impact
> anyways due to the cluster configuration) we send an email to
> noc@akamai.com.
>
> Typical response times on a 24X7 basis never normally exceed 20 minutes
> at most. I can remember one time where it might have been an hour.
>
> That's a long ways from "blackhole" based on our experience...
>
> Paul Stewart
>
>
> -----Original Message-----
> From: JC Dill [mailto:jcdill.lists@gmail.com]
> Sent: Monday, March 23, 2009 5:03 PM
> Cc: NANOG list
> Subject: Re: Akamai wierdness
>
> Paul Wall wrote:
>> Patrick Gilmore wrote [context inserted]:
>>
>>> Perhaps using the RFC required address [noc@akamai] would be more
>>>
>> productive than e-mailing 10k strangers?
>>
>> Normally I see emails like this and, if it's Not In My Back Yard, and
> the
>> Internet is not going nutz, the delete key explains how worried i am.
>>
>> Back to your email:
>>
>>
>>> using the RFC required address
>>>
>> The correct catty response to the Akamai question is :
> ccare@akamai.com.
>> That's C as in "Customer", Care as in "they actually care".
>>
>> I would end the email there, but it really gets me how someone that is
>> in-house doesn't realize that noc@akamai is a black hole.
>
> Paul, you might want to test a theory of this nature before you post
> about it to more than a thousand of your colleagues. This morning I
> sent email to noc@akamai.com and received a personalized
> (non-autoresponder) reply 17 minutes later.
>
> jc
>
>
>
>
>
>
>
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