[103482] in North American Network Operators' Group
RE: Hotmail NOC Contact
daemon@ATHENA.MIT.EDU (Raymond L. Corbin)
Wed Apr 2 18:33:15 2008
From: "Raymond L. Corbin" <rcorbin@hostmysite.com>
To: "Jason J. W. Williams" <williamsjj@digitar.com>,
"nanog@merit.edu"
<nanog@merit.edu>
Date: Wed, 2 Apr 2008 18:18:03 -0400
In-Reply-To: <D7D0907E265A834D995B9B4FC0078D4E555C@aristotle.boi.corp.us.digitar.com>
Errors-To: owner-nanog@merit.edu
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I've seen similar things when hotmail users are sending emails to some of o=
ur users but it bounces back to them within their network. Generally it was=
DNS related. After having about 3 correspondences with them they end up fi=
xing it. From what I remember they were sending to the A record and not the=
MX record.
/r
From: Jason J. W. Williams [mailto:williamsjj@digitar.com]
Sent: Wednesday, April 02, 2008 6:13 PM
To: Raymond L. Corbin; nanog@merit.edu
Subject: RE: Hotmail NOC Contact
Hi Raymond,
It's @hotmail.com/@live.com/@msn.com addresses sending to our users. The se=
nders get a 554 error from Hotmail with no description. Our logs on our sid=
e are clean, so its a bit of a blackbox. We need some insight from Hotmail'=
s side. Thank you also for the link.
-J
________________________Jason J. W. WilliamsCOO/CTO, DigiTarhttp://www.digi=
tar.com
Voice: 208.343.8520Mobile: 208.863.0727FAX: 208.322-8522
E-mail: williamsjj@digitar.comXMPP/Jabber: williamsjj@digitar.com
-----Original Message-----
From: Raymond L. Corbin [mailto:rcorbin@hostmysite.com]
Sent: Wed 4/2/2008 3:45 PM
To: Jason J. W. Williams; nanog@merit.edu
Subject: RE: Hotmail NOC Contact
Try
https://support.msn.com/eform.aspx?productKey=3Dedfsmsbl&ct=3Deformts
Is it hotmail users sending your users emails that are being rejected, or i=
s it your users sending hotmail emails that end up rejected?
/r
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Jas=
on J. W. Williams
Sent: Wednesday, April 02, 2008 5:31 PM
To: nanog@merit.edu
Subject: Hotmail NOC Contact
Hey All,
Does anyone have a good contact number for the Hotmail NOC? We've got e-mai=
ls from Hotmail to some of our customers being returned the Hotmail sender =
with a 554 error message fairly regularly. Our logs aren't showing any reje=
ctions, so we need to talk to Hotmail and find out what the 554 means on th=
eir side (there's no error description). Any help is greatly appreciated.
-J
________________________
Jason J. W. Williams
COO/CTO, DigiTar
http://www.digitar.com
Voice: 208.343.8520
Mobile: 208.863.0727
FAX: 208.322-8522
E-mail: williamsjj@digitar.com
XMPP/Jabber: williamsjj@digitar.com
!SIG:47f3fe96285631435346667!
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<p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",=
"sans-serif";
color:#1F497D'>I’ve seen similar things when hotmail users are sendin=
g emails
to some of our users but it bounces back to them within their network.
Generally it was DNS related. After having about 3 correspondences with the=
m they
end up fixing it. From what I remember they were sending to the A record an=
d
not the MX record.<o:p></o:p></span></p>
<p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",=
"sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",=
"sans-serif";
color:#1F497D'>/r<o:p></o:p></span></p>
<p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",=
"sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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0in 0in'>
<p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma=
","sans-serif"'>From:</span></b><span
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason J. W.
Williams [mailto:williamsjj@digitar.com] <br>
<b>Sent:</b> Wednesday, April 02, 2008 6:13 PM<br>
<b>To:</b> Raymond L. Corbin; nanog@merit.edu<br>
<b>Subject:</b> RE: Hotmail NOC Contact<o:p></o:p></span></p>
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<p class=3DMsoNormal><o:p> </o:p></p>
<p style=3D'margin-bottom:12.0pt'><span style=3D'font-size:10.0pt'>Hi Raymo=
nd,<br>
<br>
It's @hotmail.com/@live.com/@msn.com addresses sending to our users. The
senders get a 554 error from Hotmail with no description. Our logs on our s=
ide
are clean, so its a bit of a blackbox. We need some insight from Hotmail's
side. Thank you also for the link.<br>
<br>
-J<br>
<br>
________________________Jason J. W. WilliamsCOO/CTO,
DigiTarhttp://www.digitar.com<br>
Voice: 208.343.8520Mobile: 208.863.0727FAX: 208.322-8522<br>
E-mail: williamsjj@digitar.comXMPP/Jabber: williamsjj@digitar.com<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: Raymond L. Corbin [<a href=3D"mailto:rcorbin@hostmysite.com">mailto:r=
corbin@hostmysite.com</a>]<br>
Sent: Wed 4/2/2008 3:45 PM<br>
To: Jason J. W. Williams; nanog@merit.edu<br>
Subject: RE: Hotmail NOC Contact<br>
<br>
Try<br>
<br>
<br>
<br>
<a href=3D"https://support.msn.com/eform.aspx?productKey=3Dedfsmsbl&ct=
=3Deformts">https://support.msn.com/eform.aspx?productKey=3Dedfsmsbl&ct=
=3Deformts</a><br>
<br>
<br>
<br>
Is it hotmail users sending your users emails that are being rejected, or i=
s it
your users sending hotmail emails that end up rejected?<br>
<br>
<br>
<br>
/r<br>
<br>
<br>
<br>
From: owner-nanog@merit.edu [<a href=3D"mailto:owner-nanog@merit.edu">mailt=
o:owner-nanog@merit.edu</a>]
On Behalf Of Jason J. W. Williams<br>
Sent: Wednesday, April 02, 2008 5:31 PM<br>
To: nanog@merit.edu<br>
Subject: Hotmail NOC Contact<br>
<br>
<br>
<br>
Hey All,<br>
<br>
Does anyone have a good contact number for the Hotmail NOC? We've got e-mai=
ls
from Hotmail to some of our customers being returned the Hotmail sender wit=
h a
554 error message fairly regularly. Our logs aren't showing any rejections,=
so
we need to talk to Hotmail and find out what the 554 means on their side
(there's no error description). Any help is greatly appreciated.<br>
<br>
-J<br>
<br>
________________________<br>
Jason J. W. Williams<br>
COO/CTO, DigiTar<br>
<a href=3D"http://www.digitar.com">http://www.digitar.com</a><br>
Voice: 208.343.8520<br>
Mobile: 208.863.0727<br>
FAX: 208.322-8522<br>
E-mail: williamsjj@digitar.com<br>
XMPP/Jabber: williamsjj@digitar.com<br>
<br>
!SIG:47f3fe96285631435346667!</span><o:p></o:p></p>
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