[103484] in North American Network Operators' Group

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Re: Hotmail NOC Contact

daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Thu Apr 3 05:14:46 2008

Date: Thu, 3 Apr 2008 14:43:47 +0530
From: "Suresh Ramasubramanian" <ops.lists@gmail.com>
To: "Jason J. W. Williams" <williamsjj@digitar.com>
Cc: nanog@merit.edu
In-Reply-To: <D7D0907E265A834D995B9B4FC0078D4E555A@aristotle.boi.corp.us.digitar.com>
Errors-To: owner-nanog@merit.edu


On Thu, Apr 3, 2008 at 3:00 AM, Jason J. W. Williams
<williamsjj@digitar.com> wrote:
>  Does anyone have a good contact number for the Hotmail NOC? We've got
> e-mails from Hotmail to some of our customers being returned the Hotmail
> sender with a 554 error message fairly regularly. Our logs aren't showing
> any rejections, so we need to talk to Hotmail and find out what the 554
> means on their side (there's no error description). Any help is greatly
> appreciated.

Easier if you paste a sample bounce

And check if you have some kind of smtp capable firewall device (like
a barracuda) or maybe an outsourced filtering provider that's
filtering this lot before it reaches your mailserver.

srs

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