[100291] in North American Network Operators' Group
Re: how to write an incident report
daemon@ATHENA.MIT.EDU (Matthew Moyle-Croft)
Sun Oct 21 06:55:03 2007
Date: Sun, 21 Oct 2007 20:16:31 +0930
From: Matthew Moyle-Croft <mmc@internode.com.au>
To: Alex Rubenstein <alex@corp.nac.net>
CC: Simon Lyall <simon@darkmere.gen.nz>, Nanog list <nanog@nanog.org>
In-Reply-To: <B59ABE8F45F6C4458C5AAB0F6F17DEEB073581@store1.hq.nac.net>
Errors-To: owner-nanog@merit.edu
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>
> I think you greatly underestimate how customers react to the truth.
>
Indeed - "The Cluetrain Manifesto"
(http://www.cluetrain.com/book/index.html) is probably a good starting
point to understand exactly that point.
MMC
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I think you greatly underestimate how customers react to the truth.
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Indeed - "The Cluetrain Manifesto"
(<a class="moz-txt-link-freetext" href="http://www.cluetrain.com/book/index.html">http://www.cluetrain.com/book/index.html</a>) is probably a good starting
point to understand exactly that point.<br>
<br>
MMC<br>
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