[100283] in North American Network Operators' Group
RE: how to write an incident report
daemon@ATHENA.MIT.EDU (Alex Rubenstein)
Sun Oct 21 01:14:14 2007
Date: Sun, 21 Oct 2007 01:05:53 -0400
From: "Alex Rubenstein" <alex@corp.nac.net>
To: "Simon Lyall" <simon@darkmere.gen.nz>, "Nanog list" <nanog@nanog.org>
Errors-To: owner-nanog@merit.edu
> Look at this Citylink outage, I'm sure the sales guys for rival
companies
> are right now working on their pitches for their customer's business
> based on that has been posted.
I think you greatly underestimate how customers react to the truth.
