[100255] in North American Network Operators' Group
Re: how to write an incident report
daemon@ATHENA.MIT.EDU (Steven Haigh)
Fri Oct 19 23:10:09 2007
In-Reply-To: <C58CA91F-49A4-4CF5-9BAE-35416E8F8D95@ca.afilias.info>
From: Steven Haigh <netwiz@crc.id.au>
Date: Sat, 20 Oct 2007 13:05:32 +1000
To: Nanog list <nanog@nanog.org>
Errors-To: owner-nanog@merit.edu
On 20/10/2007, at 6:45 AM, Joe Abley wrote:
> For those who don't recognise the name (presumably many people),
> Citylink are a disruptive high-speed metro transport provider in
> Wellington, New Zealand. They run the most elaborate and scary
> layer-2 switched ethernet network I've ever heard of, and the other
> week they ran into some problems which caused a prolonged outage.
>
> Here's their writeup:
>
> http://news.clnz.net/2007/10/19#Loopback-Saturday-Discussion
>
> Why don't I have any suppliers like this?
Wow! This has to be one of the best incident reports I have ever
seen. It would be great if people took a page out of Citylink's book
instead of the one paragraph "something died" type reports.
--
Steven Haigh
Email: netwiz@crc.id.au
Web: http://www.crc.id.au
Phone: (03) 9001 6090 - 0412 935 897
