[100270] in North American Network Operators' Group
Re: how to write an incident report
daemon@ATHENA.MIT.EDU (Joe Abley)
Sat Oct 20 15:26:31 2007
In-Reply-To: <Pine.LNX.4.64.0710201858310.19194@efes.iucc.ac.il>
Cc: Nanog list <nanog@nanog.org>
From: Joe Abley <jabley@ca.afilias.info>
Date: Sat, 20 Oct 2007 15:24:24 -0400
To: Hank Nussbacher <hank@efes.iucc.ac.il>
Errors-To: owner-nanog@merit.edu
On 20-Oct-2007, at 1304, Hank Nussbacher wrote:
> On Fri, 19 Oct 2007, Joe Abley wrote:
>
>> For those who don't recognise the name (presumably many people),
>> Citylink are a disruptive high-speed metro transport provider in
>> Wellington, New Zealand. They run the most elaborate and scary
>> layer-2 switched ethernet network I've ever heard of, and the
>> other week they ran into some problems which caused a prolonged
>> outage.
>>
>> Here's their writeup:
>>
>> http://news.clnz.net/2007/10/19#Loopback-Saturday-Discussion
>>
>> Why don't I have any suppliers like this?
>
> Probably because your suppliers run everything thru their lawyers.
I've had a few responses like this, but I don't buy it. I've worked
in many places, some in New Zealand and more elsewhere, where there
was a general culture of fear about making public statements about
operational incidents. I don't ever remember people sending proposed
text to legal and having it pushed back with changes; what happened
instead was that text wasn't written in the first place.
Maybe Simon's level of detail is such that no legal department would
ever condone it. But there's such a tremendous distance between
Simon's text and the usual "there are no known issues at this time"
that I suspect people just aren't trying.
Joe